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SHIPPING & RETURNS

WHAT HAPPENS WHEN I ORDER?

Should you order one (or more) of our delicious six packs you will receive confirmation of what you have ordered via e-mail. This will also include details of your shipping and billing information.

HOW OUR RICE GETS TO YOU

We use Royal Mail and DPD as our chosen carriers. We recommend you purchase more than one six pack to take advantage of DPD faster delivery, and we’ll have your rice winging its way to you in no time.

Single 6 pack postage – We send these out via UK standard second class standard shipping (3-5 working days).
Two six packs and over – We send these out via DPD shipping. If you order before 12pm then your rice will be with you before the close of business the next working day.

Sorry, but we don’t currently ship internationally.

SUBSCRIPTIONS

You can now subscribe to receive your chosen six pack/s regularly on either a fortnightly, or monthly basis. You will receive a new email confirmation for each delivery letting you know your card has been charged, and the delivery is on the way.

To change or cancel your subscription you will need to email us directly at info@veetee.com

RETURNS POLICY

There is a 14 day period (from the day you receive your order), in which orders may be cancelled for you to receive a full refund. Once you have cancelled your order you have a further 14 days to return the products to use in the originally delivered condition. Upon receipt of the goods, we will issue the refund.

VeeTee will refund the cost of return shipping of a faulty product. All faulty returns should be sent via the least expensive postage option, if you choose a higher costing method, you will need to pay the difference. If the goods are not faulty you will need to pay for return delivery. Refunds for returned products will be made as soon as possible but may take up 30 working days after VeeTee has received the returned product/s. The refund will be made to the credit/debit card you used for that specific order, excluding the original delivery charge (where applicable).

All items for return or exchange must be sent to the below address with an accompanying note outlining the reasons for return/exchange. Online returns, VeeTee House, Sir Thomas Longley Road, Rochester, Kent, ME2 4DU, United Kingdom

SHELF LIFE

The product you buy direct from VeeTee.com will have a minimum of 4 months shelf life.