Customer Business Manager
Reporting To: Sales DirectorApply Now
Responsible to deliver the budget (at a minimum) within customer portfolio.
Day-to-day management of defined customer portfolio. Facilitate communication with customers and build long-term relationships to achieve business goals.
Be organised and able to analyse performance metrics and will have excellent negotiation skills and the ability to foster relationships with customers and internal stakeholders.
Management of both Branded business and Own Label business as applicable.
Build and maintain multi-functional relationships at all levels in account portfolio.
Understand customer business strategies and growth drivers and develop winning
growth plans aligned to customer strategic imperatives.
Support management team in defining budgets, targets and format driven strategies.
Negotiate cost price changes, range, distribution, shelf positioning, promotional activities
etc. to build the brand within customer portfolio.
Management of Own Label contracts as appropriate, including securing new business,
maintaining current business, and managing the P&L in a commodity driven
Formulating customer specific plans/strategies in line with accountable budgets, costing,
packaging, and retail prices.
Maintaining accurate customer records and ensure internal processes are adhered to.
Create and maintain demand forecast at volume, value and profit level.
Ensuring internal company functions give the highest level of customer service to
national accounts e.g., supply chain and delivery.
To utilise category management principles to add value to accounts.
To keep customers informed of any emerging issues / trends within the global rice
To monitor competitor activity and adjust forward plans to ensure KPI’s are met and
ensure that appropriate colleagues are continuously informed.
Ensure innovation plans are landed brilliantly.
Identify business opportunities to increase brand visibility and presence.
Relevant degree level qualification
Sales management qualification
Technical Skills& competencies (In addition to skills matrix)
Must be enthusiastic, resilient, tenacious and persuasive with excellent communication skills and a strong customer focus.
Responds positively to changing business priorities and rises to the challenge.